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Here at Proveitweb.co.uk we're all about cutting your costs and fighting your corner. Your privacy is important to us, and we want you to be confident that the information you give us when using our site is safe and secure. This Privacy Policy explains how we will use your personal information when you use our Site including to give you a better, more personalised Proveitweb experience, so please read it carefully.

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This Privacy Policy explains how we use your personal information, including the following:

  • where we collect your personal information from;

  • what personal information we collect;

  • how we use your personal information;

  • who your personal information is shared with; and

  • the rights and choices you have when it comes to your personal information

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Updated: 30 April 2024

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1. What this policy covers

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This is the Privacy Policy for the proveitweb.co.uk website, our related apps, the tools on our website, our social media content and our Forum (the "Site").

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Proveit Limited (referred to in this policy as "we", "us" or "our") is the "controller" under data protection laws. Where we're processing your personal information in relation to our content and/or Site, we're controller of your personal information.

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Where we refer to "personal information" in this Privacy Policy, we mean information which constitutes "personal data" under the UK version of the General Data Protection Regulation (the "UK GDPR"). This can be any information that directly identifies you (such as your name or email address), but also information that identifies you indirectly or would identify you when pieced together with other information (such as your age, gender, demographic information, IP address, and cookie identifiers/other unique online identifiers).

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The main purposes we collect and process your personal information are to: show you relevant content and to improve your experience on the Site; provide you with the Site and the other services you request from us, such as our tools services (together the "Services"); communicate with you directly when you've agreed to it, or when the law allows us to do this.

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To operate the Proveitweb tools on our Site we may sometimes need to share your personal information with other businesses, including our partners (see section 6 below). They'll be responsible for how they process your personal information. They're discussed in section 7.1 of this Privacy Policy.

Our Site contains external links to other websites that aren't subject to this Privacy Policy. Please do read our Terms for further information on external links, as well as the terms and conditions and privacy policy of any website you give your personal information to, as you'll be bound by them. We're not liable for anything that happens if you use them.

2. Personal information that we collect

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The information we collect will depend on how you're using our Site and Services and should usually be clear to you at the time we collect it, for example, for OZ email, we'll ask for an email address. If you're using one of our tools (Tocatorul De Facturi, Car Finance Misold calculator together the "Proveit Tools") we may, depending on the tool, need to get a range of information, such as your name, marital status, benefit entitlements, income and bank account details. We may also use cookies and other tracking technology to collect information about your online browsing behaviour and any devices you've used to access our Site.

2. How do we use your personal information

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We collect and use your personal information to allow you to interact with the Site. This includes, without limitation, the following:

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3.1.OZ email

When you register to receive OZ email we'll use your email address to send you Money Tips emails. This is usually 2-3 times a week, but on occasion we may send a special edition when we've something really important to share with you – this doesn't happen very often.

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3.2. Product application forms

When you request certain products or Services via application forms on our Site we'll use your personal information so that we can manage your request. If we need to pass your personal information to someone else to meet your request, we'll make it clear at the time you give us your personal information.

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3.3. Proveit Tools

3.3.1. Tocatorul De Facturi

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As part of the Tocatorul De Facturi service, we'll ask you for certain personal information when you register. We'll save your information to allow us to provide regular updates on price savings as part of our energy searching service. This will include your name, address, email address, current energy supplier and energy usage and where applicable, application information, to enable you to not fill these details every time when you want to use our service.

 

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3.3.2 We'll contact you:

  • To welcome you to OZ Club;

  • To communicate with you at your request via live chat to troubleshoot any issues you may have; 

  • To communicate with you at your request to help with logging in to OZ Club (for example, to reset your password);

  • To alert you to changes to our services (such as changes to our Terms);

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3.3.3 Car Finance Missold calculator

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The information you gave us when using this calculator we will store against your email address (which is mandatory for you to provide when using this calculator). We are doing this for two reasons: a) to send you in the welcome email a personalised calculation for your particular case (the output of our calculator for your future reference). and b) not to ask you to complete it again if you are using that page multiple times. 

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We are using this information (and any other information that you gave us on our website) to personalise your emails to make sure they are more relevant to you. 

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3.4 Paid service: Help to Complain. 

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We are providing this service without collecting any personal data. If you will send us any personal data (for example by mistake), we will not store this data on our servers, but we might use this data to provide you with a better service. 

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3.5. Internal reporting, insight and analysis

We may use your personal information to generate aggregated, anonymised data for the purposes of internal reporting, insight and analytics, enabling us to improve and personalise our Site, the products we offer and search results for our Site. In processing your information for these purposes, we may use Google Analytics. 

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3.6. Site personalisation

We may use your personal information to personalise aspects of our Site, enable your details to be moved across our tools to speed up form filling and for market research. As part of this, we may match your personal information against information that has been collected by someone else. We are always working to make a better Site for you and using your personal information in this way helps us to do this. It also means that if you've given us permission, any communication we send to you is appropriate for your needs.

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3.7. Contacting you

We may use your personal information to:

3.7.1. Respond to any communications that you've directed at us;

3.7.2. Invite you to take part in polls and other market research activities carried out by us and on our behalf. Any feedback you provide will only be used to improve our Site and will not be published. It is up to you whether you want to take part in these activities; or

3.7.3. Award you a prize if you've won a competition we're running.

If you're providing us with another person's personal information you should first ask them to read this Privacy Policy and our Terms. By giving us personal information about another person you're confirming that they have given you permission to provide the personal information to us and that they understand how their personal information will be used.

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4. Why do we process your personal information?

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We'll only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Our legal grounds for processing your personal information in the ways described in this Privacy Policy are as follows:

  • Performance of a contract – To provide you with the services you sign up to. For example, when you register to use OZ, we'll save your information for the purposes of allowing us to personalize your email content.
     

  • Consent – We'll only collect and process your personal information where necessary and, if we're relying on consent for such processing, if you've consented for us to do so, for example, when you register to receive OZ's email or when creating an account. For OZ Club, we'll only send you communications if you've confirmed that you're happy to receive them. These communications may be provided: to update you on various money savings tips; to provide money savings news; to let you know about money savings deals; and to let you know when your various tariffs are ending.
     

  • Legitimate Interests – We may use and process some of your personal information where we've sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of "legitimate interests" as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
     

    • To enable us to provide our services, including the Proveit Tools;

    • To improve our Site. We may use your personal information to undertake demographic segmentation and generate profiling information to help us understand what you might be interested in and for market research. We are always working to make a better Site for you and using your personal information in this way helps us to do this

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You've a right to object to our use of your personal information for these legitimate interests, including a right to object to profiling by us (see section 8 below).

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  • Legal obligation – We may be required to process your personal information to comply with a legal obligation on us; for example, an obligation to disclose the information to a court or regulator, governmental, compliance or law enforcement agency, or in connection with legal proceedings; or to prevent fraud and money laundering, which might involve disclosure to a fraud prevention agency. We may also be required to process certain personal information about you to respond to (and verify we are able to respond to) a data subject rights request that you have submitted. 

5. Use of children's information

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We don't knowingly collect or store any personal information about children under the age of 16.

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6. Sharing your personal information with others

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We may share your personal information with:

7.1. Our technical partners – For the purposes described in sections above, and for the purposes of providing certain services and enabling your interaction with the Site, such as your use of Proveit Tools. These include:

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7.1.1 - Mango Broker. We will share with them your phone number only when you explicitly ask us so when completing the "call me for Mango" form. 

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7.2. If required or permitted to do so by law;

7.3. If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency;

7.4. If necessary in connection with legal proceedings or potential legal proceedings;

7.5. If ownership of all or part of our Site is transferred, in which case any purchaser would only be entitled to use that information in a way consistent with this Privacy Policy; and

7.6. In line with our own Terms.

5. Use of children's information

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We don't knowingly collect or store any personal information about children under the age of 16.

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6. Sharing your personal information with others

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We may share your personal information with:

7.1. Our technical partners – For the purposes described in sections above, and for the purposes of providing certain services and enabling your interaction with the Site, such as your use of Proveit Tools. These include:

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7.1.1 - Mango Broker. We will share with them your phone number only when you explicitly ask us so when completing the "call me for Mango" form. 

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7.2. If required or permitted to do so by law;

7.3. If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency;

7.4. If necessary in connection with legal proceedings or potential legal proceedings;

7.5. If ownership of all or part of our Site is transferred, in which case any purchaser would only be entitled to use that information in a way consistent with this Privacy Policy; and

7.6. In line with our own Terms.

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8. How you can ammend your preferences

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All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. Plus, if you don't want to be contacted by us anymore, you can email oz@proveitweb.co.uk. Section 9 below also sets out your other information rights.

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9.1. You've certain rights under data protection legislation in relation to the personal information we hold about you:

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9.1.1. Right to access – The right to a copy of the personal information we hold about you. We'll ask you to describe the information you require, as well as letting us know about any other email addresses you've used on our Site, to enable us to trace your personal information. Depending on the nature of your request, we may also ask you for your full name, your date of birth and your full address and documents to allow us to verify your identity. Requests for copies of your personal information will be dealt with within one month, unless your request is complicated or if you've made a large number of requests. In these circumstances it may take us longer to deal with your request, in which case we'll let you know;

9.1.2. Right to correct – The right to have your personal information rectified if it is inaccurate or incomplete. Requests for us to correct your personal information will be dealt with within one month, unless your request is complicated or if you've made a large number of requests. In these circumstances it may take us longer to deal with your request, in which case we'll let you know. If we believe that your personal information is accurate, we'll let you know that we won't be amending your personal information and why;

9.1.3. Right to erasure of your information – The right to request that we delete or remove your personal information from our systems. Data protection laws give exceptions to this right which, if applicable, we'll explain in our response to you; 

9.1.4. Right to restrict our use of your information – In some circumstances you can 'block' us from using your personal information or limit the way in which we can use it;

9.1.5. Right to data portability – The right to request that we move, copy or transfer your personal information; and

9.1.6. Right to object – The right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we'll stop processing your personal information unless an exemption under UK data protection law applies, in which case we'll let you know why we're continuing to process your personal information. Some of the Proveit Tools give you the option to hear from us by email about tips, news, and relevant Money Savings products and exclusives. You've the right to object to our processing of your personal information in this way.

9.2. To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact Adrian@proveitweb.co.uk or write to the Data Protection Officer at Proveitweb.co.ul at Britannia House Caerphilly Business Park, Van Road, Caerphilly, Caerphilly, Wales, CF83 3GG

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9.3. If you're not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner's Office.

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10.1. We use cookies (not the type you eat, but files which are sent by us to your computer or other devices), web beacons, pixel tags and tracking technology to help improve the functionality and performance of our Site.

10.2. The information coming from our use of cookies will be aggregated to provide statistical information about the usage of our Site. However, we don't use any information derived from cookies, nor any IP addresses we collect, to identify any individual user of our Site.

10.3. Some third-party technology we use (such as embedded videos, social sharing) also drop cookies to improve your experience on their sites.

10.4. For details on what cookies we use, information on how to stop them being stored or how to delete ones already stored, read our Cookie Policy.

11.1. Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection laws. It might sometimes be necessary for us or our suppliers to transfer your personal information outside of the UK either within the European Economic Area (EEA); or outside of the EEA. However, we will only transfer your personal information out of the UK to a jurisdiction which has not been determined by the UK Government as being "adequate" for data protection purposes if we have put in place appropriate safeguards and protections as stated under UK law, for example by the use of a data-transfer agreement incorporating either the UK's international data transfer agreement or addendum, which have been approved by the UK Government in accordance with the UK GDPR and Data Protection Act 2018.

11.1. Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection laws. It might sometimes be necessary for us or our suppliers to transfer your personal information outside of the UK either within the European Economic Area (EEA); or outside of the EEA. However, we will only transfer your personal information out of the UK to a jurisdiction which has not been determined by the UK Government as being "adequate" for data protection purposes if we have put in place appropriate safeguards and protections as stated under UK law, for example by the use of a data-transfer agreement incorporating either the UK's international data transfer agreement or addendum, which have been approved by the UK Government in accordance with the UK GDPR and Data Protection Act 2018.

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We'll only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy and/or in cases in which you've provided your consent (which you may withdraw at any time), or until you request it is deleted (unless a longer retention period is required or permitted by law).

Generally, you can expect us to keep your personal information while you use the Site or MSE Tools (or have used Proveit Tools recently), or regularly open OZ's emails. Where you've applied for or purchased products or services via the Site we'll need to keep your personal information for longer for accounting purposes – up to seven (7) years following the date on which it is provided to us. If, having registered for any of our services, you don't use them for a reasonable time (which may vary depending on the service(s) you've registered for) we may contact you to ensure you're still happy to receive communications from us.

Even if you delete, or ask us to delete your personal information it may persist on back-up or archival media for legal, tax or regulatory purposes.

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12. How to contact us?

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Our Data Protection Officer is Adrian Defta.

If you've any queries relating to our use of your personal information or any other related data protection questions, please contact us at Adrian@proveitweb.co.uk or write to us at Proveit Limited, Britannia House Caerphilly Business Park, Van Road, Caerphilly, Caerphilly, Wales, CF83 3GG

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13. Changes

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We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the Site. The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending you an email. If you do not agree with any changes please do not continue to use the Site or App.

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