Privacy Policy, Cookie Policy

Privacy Policy - EN

Welcome to Proveitweb.co.uk (“our site”), Operated by Proveit Ltd (“we, “our” or “us”). Your privacy matters to us, and we are committed to safeguarding your personal information.

Your Privacy is of utmost importance to us. This Privacy Policy outlines who we are, how we collect, store, use, and share your personal data, and the reasons for doing so when you use our website. It also explains:

Our rights regarding your personal data and provides guidance on how to contact us or a relevant regulator if you have any concerns or need further assistance.

As the data controller, we handle your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), ensuring your data is managed lawfully and responsibly.

This Privacy Policy also apply to the ProveIt mobile application available on iOS & Android. Any reference to “Site,” “Services,” or “Platform” shall include, where applicable, the ProveIt mobile application.

This policy is provided in a layered formal so you can click through to the specific areas set out below:

1. IMPORTANT INFORMATION AND WHO WE ARE

2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW IS YOUR PERSONAL DATA COLLECTED?

4. HOW WE USE YOUR PERSONAL DATA

5. DISCLOSURES OF YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. CONTACT DETAILS

11. COMPLAINTS

12. CHILDREN’S INFORMATION

13. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

14. THIRD PARTY LINKS

1 Important information and who we are

1.1 Privacy policy

This Privacy Policy explains how personal data is collected, used, and safeguarded when engaging with the website, related applications, online tools, social media channels, and other services provided (the “site”)

The data referenced in this policy includes details that identify individuals directly (e.g, names or email addresses) or indirectly (e,g demographic information, IP addresses or unique online identifiers).

The primary purposes for processing this data include:

Delivering requested tools, features, and services (the "Services").
Providing relevant content to enhance user experience on the Site.
Facilitating communication, where appropriate or legally permitted.

This Site may include links to external websites that fall outside the scope of this Privacy Policy. Users are encouraged to review the terms and privacy policies of any third-party sites before sharing personal data, as responsibility for such data lies with those external sites. For further guidance, please refer to the Terms of Use.

Continued use of the Site confirms acceptance of this Privacy Policy and the described practices.

1.2 Controller

Proveit Limited (referred to as “we, “us” or “our” in this privacy policy) is the controller responsible for your personal data. This means we determine how and why your data is processed when you interact with our website, app or relevant tools.

If you have any questions about this privacy policy or wish to exercise your legal rights as outlined in paragraph 9, please contact us using the details provided in the contact section.

1.3 Applicability to the Mobile App

This Privacy Policy applies to both our website www.proveitweb.co.uk and the ProveIt mobile application available on iOS & Android. Any reference to “site,” “service,” or “platform” also includes our mobile application, unless explicitly stated otherwise.

2 The types of personal data we collect about you

Personal data means any information about an individual from which that person can be identified.

The type of personal data we collect depends on how you interact with our Site and Services. In most cases, the purpose of collecting your information will be clear at the time it’s collected. For example, if you sign up for updates, we’ll ask for your email address.

If you’re using one of our tools (such as Tocatorul De Facturi or the Car Finance Misold Calculator, collectively referred to as the "Proveit Tools"), we may need specific details to process your request. Depending on the tool, this could include:

Identity Details: Your name, marital status, and date of birth.

Contact Details: Your email address, phone number, or address.

Financial Information: Income, benefit entitlements, and bank account details.

Account Data: Correspondence data, business discussions, contract history.

Technical Data: Information such as your IP address, browser type and version, operating system, device type, and location.

Profile Data: Your username, password, and preferences, as well as feedback or survey responses.

Usage Data: Details about how you interact with and use our Site, including pages visited, tools accessed, and general browsing habits.

We may also use cookies and other tracking technologies to collect Technical and Usage Data to better understand your online behavior and tailor our services to your needs. For information about the cookies we use, please see our Cookie Policy.

In some cases, we collect aggregated data, such as usage statistics. This data doesn’t directly or indirectly identify you and helps us analyze trends to improve our tools and services.

Our aim is to collect only the information necessary to provide you with the best experience while ensuring your privacy is protected at all times.

2.1 Type of data we collect inside de mobile Application

(a) Unique mobile device identifier (Device ID)

(b) Push notification tokens

(d) Session data to maintain login status

(e) These types of data are collected automatically and are used solely for app functionality and improvements.

3 How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct Interactions: You may provide your personal data by:
- Filling in forms on our Site or using the ProveIt Tools (such as Tocatorul De Facturi or Car Finance Mis-sold Calculator).
- Communicating with us via email, phone, or live chat.
- Signing up for updates, newsletters, or Proveit Tools.
- Participating in surveys, competitions, or promotional activities.
- Providing feedback or contacting us for support or enquiries.
Automated Technologies: As you navigate our Site and ProveIt Tools, we automatically collect data about your device, browsing actions, and usage patterns. This may include Technical Data, such as your IP address and device type, gathered using cookies and other tracking technologies. For more information regarding how we use cookies or other tracking technology please refer to our Cookie Policy.
Third Parties and Public Sources: We may receive personal data about you from:
- Analytics providers like Google (based outside the UK).
- Advertising networks or search providers.
- Providers of technical or payment services.
- Public records, such as Companies House or the Electoral Register (within the UK).

These methods enable us to deliver the services you expect and continually improve your experience with us.Top of Form

Bottom of Form

3.1 Mobile Application DataBottom of Form

If you are using the mobile application, we use the automatically collected data (such as Device ID, push notification tokens, crash logs, and session data) for the following purposes:

(a) To keep you logged into the app

(b) To send you relevant push notifications (if you have granted permission)

4 How we use your personal data

We use your personal data for various purposes to ensure you can fully benefit from our services. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we have entered into with you or to take steps at your request prior to entering into a contract (e.g. when you use a ProveIt Tool, purchase our Services or register for an account on one of our product solutions).
Where we have your prior consent to use your personal data (e.g. where you have consented to receiving marketing).
Where we need to comply with a legal or regulatory obligation.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Below is a summary of how and why we use your data along with the legal basis for doing so:

Purpose: To send you updates or newsletters

Examples of Data Used: Email Address

Why we Use it: To Provide updates and tips relevant to your preferences

Legal Basis: Consent- When you sign up for updates.

Purpose: To respond to communications

Examples of Data Used: Contact details, query information.

Why we Use it: To assist with your inquiries or provide requested information.

Legal Basis: Legitimate interest- to respond to customer queries and provide support.

Purpose: To use Proveit Tools

Examples of Data Used: Information specific to each tool (e.g., name, energy usage for energy-saving tools, or car finance details). Specifically:

A. Tocatorul De Facturi

Your name, address, email address, current energy supplier and energy usage and where applicable, application information, to enable you to not fill these details every time when you want to use our service.

B. Oz Club

Your name, address, email address.

C. Car Finance Mis sold Calculator

The information you gave us when using this calculator we will store against your email address (which is mandatory for you to provide when using this calculator)

Why we Use it: To provide our services to you (including, where applicable, enabling you to access and use our product solutions):

A. Tocatorul De Facturi

We'll save your information to allow us to provide regular updates on price savings as part of our energy searching service.

B. OZ Club

As part of Oz Club, we will contact you:
• To welcome you to OZ Club;
• To communicate with you at your request via live chat to troubleshoot any issues you may have;
• To communicate with you at your request to help with logging in to OZ Club (for example, to reset your password);
• To alert you to changes to our services (such as changes to our Terms);

C. Car Finance Mis sold Calculator

We: a) send you in the welcome email a personalised calculation for your particular case (the output of our calculator for your future reference); and b) not to ask you to complete the calculator again if you are using that page multiple times.

We are using this information (and any other information that you gave us on our website) to personalise your emails to make sure they are more relevant to you.

Legal Basis: Performance of a contract-Necessary to provide the service you requested
Necessary for our legitimate interests – in
running our business.

Purpose: To process applications or requests

Examples of Data Used: Name, contact details, and any relevant information you may submit

Why we Use it: To manage and process your request (e.g product applications)

Legal Basis: Performance of a contract-Necessary to provide the service you requested
Necessary for our legitimate interests – in
running our business.

Purpose: For internal analysis and reporting

Examples of Data Used: Aggregated, anonymized data (e.g., site usage statistics)

Why we Use it: To understand usage trends and improve the Site and services

Legal Basis: Legitimate interest – To analyse data and improve offerings.

Purpose: To conduct polls or award prizes

Examples of Data Used: Name, email, address, and responses

Why we Use it: To involve users in research and reward competition winners

Legal Basis: Legitimate interest – To gather feedback and engage with users. Consent – For competitions.

Purpose: To improve user experience

Examples of Data Used: Details shared by you (e.g., login details, preferences)

Why we Use it: To pre-fill forms and tailor the Site to your needs

Legal Basis: Legitimate interest- to enhance our Sites functionality and user experience.

Purpose: To personalize your experience

Examples of Data Used: Browsing behaviour, tool preferences, and details shared by you

Why we Use it: To recommend relevant services and ensure the Site reflects your needs

Legal Basis: Legitimate interest – To provide tailored content and services and improve our client interactions based on your preferences

Consent

Purpose: To administer our Site and services

Examples of Data Used: Technical data (e.g., IP address, browser type

Why we Use it: To ensure the Site runs smoothly, troubleshoot issues, and maintain security

Legal Basis: Legitimate interest – For IT maintenance, security, and service optimization.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the lawful basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted

5 Disclosures of your personal data

We may have to share your personal information for the purposes set out above with the following third parties:

Third party: Professional advisers:

Detail: including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Third party: Authorities:

Detail: including HMRC, FCA, regulators and other authorities who require reporting of processing activities in certain circumstances. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third party: Service providers:

Detail: including those who provide:

Web hosting, IT and system administration services
Metrics and analytics
Financial services
Marketing services
Mango Broker (where you explicitly request assistance from Mango Broker (e.g., by completing the "Call me for Mango" form), we will share your phone number with them to facilitate your request

Other service providers to provide the ProveIt Tools.

Third party: Corporate partners:

Detail: includes third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Notwithstanding the above, we may disclose your personal data is required to do so by applicable law or to comply with applicable legal processes or defend against legal claims or where you have provided clear consent, we may share your personal data with other specified third parties for purposes that you have agreed to.

Please contact us (our details are at section 10) if you want further information.

6 International transfers

Whilst we primarily process and store your personal data in the UK, there may be instances where it is transferred to countries outside the UK or European Economic Area (EEA). We ensure that all such transfers comply with applicable UK laws designed to protect your privacy.

6.1 How We Handle International Transfers

Under UK data protection laws, we will only transfer your personal data outside the UK where:

Adequacy Decisions: The UK Government has deemed the destination country to provide an adequate level of protection for personal data under Article 45 of the UK GDPR.

Appropriate Safeguards: Where no adequacy decision exists, we implement robust safeguards such as the International Data Transfer Agreement (IDTA) or the International Data Transfer Addendum to standard contractual clauses, ensuring your data is treated with the same level of protection as in the UK.

Specific Legal Exceptions: In rare cases, we may transfer your personal data where an exception under relevant data protection laws applies, such as when the transfer is necessary for the performance of a contract with you or when you have given explicit consent.

6.2 Ensuring the Security of Your Data

Whenever we transfer your personal data internationally, we implement stringent measures to protect it, including:

Legally Binding Agreements: Transfers are governed by legally recognized safeguards like the IDTA or equivalent mechanisms approved under UK GDPR.

Transparency and Oversight: We monitor all transfers to ensure they remain compliant with legal standards and effective in protecting your privacy.

6.3 Transfers

The table below sets out details of the service providers we use outside of the UK and the relevant safeguards in place.

Service provider: Wix

Description of service: Online calendar services

Location: Outside the EEA / UK

Safeguards: International Transfer Agreement

Service provider: Google, Inc.

Description of service: Application analysis services

Location: Outside the EEA / UK

Safeguards: International Transfer Agreement

Service provider: TikTok

Description of service: TikTok may process TikTok Pixel data outside the UK/ EEA for analytics and advertising purposes

Location: Outside the EEA / UK

Safeguards: International Transfer Agreement

Service provider: Microsoft

Description of service: Microsoft clarity tracking tool may involve transfers of countries outside the EEA for website analytics purposes

Location: Outside the EEA / UK

Safeguards: International Transfer Agreement

Service provider: Meta

Description of service: Meta may process Meta Pixel data to non - EEA servers for advertising optimisation

Location: Outside the EEA / UK

Safeguards: International Transfer Agreement

6.4 Keeping You Updated

We will inform you of any changes to the countries to which we transfer your personal data or the safeguards we rely upon.

If you have questions or would like further information about our international data transfers and the safeguards in place, please contact us using the details at the contact us section (section 10).

7 Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology and using trusted third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site (such as our product solutions), you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8 Data retention

We only keep your personal data for as long as it’s necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal, tax, accounting, or regulatory obligations, or address any complaints or potential disputes.

Here’s how we determine retention periods:

Active Use: If you use the Proveit Tools, access the Site, Mobile Application, or regularly engage with OZ emails, we retain your data while this activity continues.

Transactional Data: For accounting purposes, we retain data related to applications or purchases made via the Site for up to seven (7) years.

Inactive Accounts: If your account or services go unused for a significant period, we may contact you to confirm whether you still wish to receive communications from us.

Even if you request deletion of your personal data, it may remain on back-up systems for legal, tax, or regulatory purposes.

In some cases, we may anonymize your data for research or statistical purposes, ensuring it can no longer be linked to you. In such instances, we may retain and use this information indefinitely without further notice.

Let us know if you’d like more details about your data or how long we keep it.

9 Your legal rights

Under data protection laws, you have a range of rights concerning your personal information. We are committed to ensuring these rights are respected and making it easy for you to exercise them. These are:

9.1 Your Key Rights:

a. Right to Access

You have the right to request a copy of the personal information we hold about you. To help us locate your data, we may ask for additional details such as your full name, date of birth, address, and any email addresses you have used with us. Requests will be processed within one month, unless they are complex or involve multiple requests, in which case we’ll let you know if more time is needed.

b. Right to Correct

If any personal data we hold about you is inaccurate or incomplete, you can request a correction. We aim to resolve such requests within one month, though we’ll inform you if additional time is required. If we believe the information is already accurate, we’ll explain why we are not making changes.

c. Right to Erasure

You can request the deletion of your personal data from our systems. While we will act on your request, there may be circumstances under data protection laws where we are unable to fully comply (e.g., for legal or regulatory reasons). We will inform you if this applies.

d. Right to Restrict Processing

In certain circumstances, you can ask us to limit how we process your data. This could include situations where:

You contest the accuracy of your data.
You need the data retained for legal claims.
We no longer need the data but you do not wish for it to be erased.
You have objected to our processing, and we are verifying whether our legitimate grounds override your objection.

e. Right to Data Portability

You can request that we transfer your personal information to you or a third party in a structured, machine-readable format. This applies to automated data that you provided to us and is processed on the basis of your consent or a contract.

f. Right to Object
You can object to the processing of your personal data when we rely on legitimate interests as the legal basis, including for profiling. If your objection relates to direct marketing, we will stop processing your data for this purpose immediately.

g. Right to Withdraw Consent
Where we rely on your consent to process your personal data, you can withdraw it at any time. This will not affect the lawfulness of processing already carried out, but it may impact the services we can provide you.

9.2 How to Make a Request

To exercise any of your rights or make an enquiry, please contact us using the contact details set out below. We are committed to addressing your requests promptly and in compliance with all applicable laws.

9.3 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

9.4 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.5 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10 Contact details

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact our Data Protection Officer, Adrian Defta. in the following ways:

Email address: Adrian@proveitweb.co.uk

Postal address: Proveit Limited, Britannia House Caerphilly Business Park, Van Road, Caerphilly, Caerphilly, Wales, CF83 3GG

11 Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues, at www.ico.org.uk. However, we would appreciate the opportunity to address your concerns directly before you contact the ICO.

To raise a complaint or make enquiries about your rights under this Privacy Policy, please contact us using the contact details above

12 Children’s Information

At Proveit, we are committed to protecting children’s privacy. We do not knowingly collect, use, or store personal data from individuals under the age of 16. If we become aware that such information has been provided to us, we will take prompt steps to delete it.

13 Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 22/07/2024. Historic versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

14 Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Cookie Policy - EN

Our websites use cookies to distinguish you from other users of our sites. This enables us to make our websites work, helps us to provide you with a good experience when you browse our sites and also allows us to improve our websites.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We have set out more information on cookies below, and also listed all the cookies that we use and why.

What types of cookies do we use?

We use the following kinds of cookies:

Necessary cookies: these help make a website usable by enabling basic functions like page navigation and access to secure areas of a website. A website cannot operate properly without these cookies.

Functional cookies: these are used to recognise you when you return to a website. This enables website owners to, for example, personalise content for you, greet you by name and remember your preferences (e.g. your choice of language or region).
Analytical cookies: these help website owners to understand how visitors interact with their sites by collecting and reporting information (e.g. they allow website owners to recognise and count the number of visitors and to see how visitors move around the website when they are using it). This helps the owners of the site improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.
Marketing cookies: these are also referred to as targeting cookies and are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Information may also be shared with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Provider: Google Analytics

Name: _utma

Expires: 2 years

Purpose: This is the main way Google Analytics tracks unique visitors. Stored in this cookie is a unique visitor ID, the date and time of their first visit, the time their current visit started and the total number of visits they have made.

Provider: Google Analytics

Name: _utmz

Expires: 6 months

Purpose: This is the traffic source cookie. It contains all the traffic source information for the current visit, if it was different from the previous visit.

Provider: Google Analytics

Name: _gat

Expires: 10 minutes

Purpose: Used to manage the rate at which page view requests are made.

Provider: Meta

Name: Pixel

Expires: Varies

Purpose: Analytics tool to help measure effectiveness of Facebook ad campaigns through logging website actions.

Provider: Taboola

Name: Pixel

Expires: Varies

Purpose: Automates data gathering to track user interactions with the website and show campaigns.

Provider: Outbrain

Name: N/A

Expires: Varies

Purpose: Helps recommend content and measure the performance of content marketing campaigns across various channels.

Provider: Google Analytics

Name: _utmb

Expires: 30 mins

Purpose: This is how Google Analytics decides whether a visit has timed out and how deep a visit has gotten. It stores the number of pageviews in the current visit and the start time of the visitor’s current visit.

Provider: Google Analytics

Name: _ga

Expires: 2 years

Purpose: Used to distinguish users.

Provider: Google Tag Manager

Name: N/A

Expires: Varies

Purpose: Manages other website tracking scripts and tags efficiently for improved performance and user insights.

Provider: TikTok

Name: Pixel

Expires: Varies

Purpose: Permits the sharing of website events with TikTok to measures traffic, ad campaign performance and to optimise campaigns.

Provider: Poptin

Name: N/A

Expires: Varies

Purpose: Creates and tracks user interactions with pop-up forms and lead generation tools to provide better service.

Provider: Google Analytics

Name: _utmc

Expires: Session

Purpose: The __utmc cookie is the only session cookie used by Google Analytics. Its only purpose is to register that the visit ended if the browser gets closed.

Provider: Google Analytics

Name: _gid

Expires: 24 hours

Purpose: Used to distinguish users.

Provider: Microsoft

Name: Microsoft Clarity

Expires: Varies

Purpose: We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Provider: VWO

Name: N/A

Expires: Varies

Purpose: Cookies are set as part of the VWO experience optimisation platform to understand visitor behaviour, optimise and personalise the user experience.

Provider: Chatfuel

Name: N/A

Expires: Varies

Purpose: Chatbot whatsapp tool used to automatically send personalised messages and recommendations to users or answer questions.

Important information about cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical cookies or marketing cookies.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

To find out how to manage cookies on popular browsers, please visit:

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):

Strictly necessary cookies ALWAYS ACTIVE

Analytical or performance cookies OFF

Functionality cookies OFF

Marketing or Targeting cookies OFF

You can also choose to "Reject All" cookies in the cookie banner.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 2 years.

How can you find out more information?

You can find more information about the individual cookies we use and the purposes for which we use them by contacting us at adriandefta@proveitweb.co.uk.

Politica de Confidențialitate - RO

Bine ai venit pe Proveitweb.co.uk („site-ul nostru”), operat de Proveit Ltd („noi”, „al nostru” sau „nouă”). Confidențialitatea ta contează pentru noi și ne angajăm să protejăm informațiile tale personale.

Confidențialitatea ta este de importanță maximă pentru noi. Această Politică de Confidențialitate explică cine suntem, cum colectăm, stocăm, utilizăm și partajăm datele tale personale, precum și motivele pentru care facem acest lucru atunci când utilizezi site-ul nostru.

De asemenea, explică:

Drepturile tale în ceea ce privește datele personale;
și oferă îndrumări despre cum ne poți contacta pe noi sau o autoritate de reglementare, în cazul în care ai nelămuriri sau ai nevoie de asistență suplimentară.

În calitate de operator de date, gestionăm informațiile tale personale în conformitate cu Regulamentul General privind Protecția Datelor din Regatul Unit (UK GDPR), asigurându-ne că acestea sunt tratate legal și responsabil.

Acești termeni se aplică și aplicației mobile ProveIt, disponibilă pe iOS & Android. Orice referire la „Site”, „Servicii” sau „Platformă” va include, acolo unde este relevant, și aplicația mobilă ProveIt.

Această politică este prezentată într-un format stratificat pentru a-ți permite să accesezi ușor secțiunile relevante:

1. INFORMAȚII IMPORTANTE ȘI CINE SUNTEM NOI

2. TIPURI DE DATE PERSONALE PE CARE LE COLECTĂM DESPRE TINE

3. CUM SUNT COLECTATE DATELE TALE PERSONALE

4. CUM UTILIZĂM DATELE TALE PERSONALE

5. DEZVĂLUIREA DATELOR TALE PERSONALE

6. TRANSFERURI INTERNAȚIONALE

7. SECURITATEA DATELOR

8. PĂSTRAREA DATELOR

9. DREPTURILE TALE LEGALE

10. DATE DE CONTACT

11. PLÂNGERI

12. INFORMAȚII DESPRE COPII

13. MODIFICĂRI ALE POLITICII DE CONFIDENȚIALITATE ȘI OBLIGAȚIA TA DE A NE INFORMA

14. LINKURI CĂTRE TERȚI

1. Informații importante și cine suntem noi

1.1 Politica de Confidențialitate
Această Politică de Confidențialitate explică modul în care sunt colectate, utilizate și protejate datele personale în contextul interacțiunii cu site-ul nostru web, aplicațiile asociate, instrumentele online, canalele noastre de social media și alte servicii furnizate (denumite în continuare „site-ul”).

Datele vizate de această politică includ informații care identifică direct persoane (ex: nume, adrese de e-mail) sau indirect (ex: informații demografice, adrese IP sau identificatori online unici).

Scopurile principale pentru prelucrarea acestor date sunt:

Furnizarea de instrumente, funcționalități și servicii solicitate (denumite „Serviciile”);

Oferirea de conținut relevant pentru îmbunătățirea experienței utilizatorului;

Facilitarea comunicării, acolo unde este necesar sau permis legal.

Site-ul nostru poate include linkuri către alte site-uri externe care nu intră sub incidența acestei Politici. Îți recomandăm să citești termenii și politicile de confidențialitate ale site-urilor terțe înainte de a furniza date personale. Pentru mai multe detalii, te rugăm să consulți Termenii și Condițiile.

Prin continuarea utilizării site-ului confirmi acceptarea acestei Politici de Confidențialitate și a practicilor descrise.

1.2 Operatorul de Date

Proveit Limited (denumit „noi”, „nouă” sau „al nostru” în această politică) este operatorul responsabil de datele tale personale. Aceasta înseamnă că noi decidem modul și scopurile în care datele tale sunt prelucrate atunci când interacționezi cu website-ul, aplicațiile sau instrumentele noastre.

Dacă ai întrebări despre această politică sau dorești să îți exerciți drepturile legale descrise la punctul 9, te rugăm să ne contactezi folosind informațiile din secțiunea „Date de Contact”.

1.3 Aplicația Mobilă

Această Politică de Confidențialitate se aplică atât website-ului nostru www.proveitweb.co.uk, cât și aplicației mobile ProveIt disponibilă pe iOS & Android. Orice referire la “site”, “serviciu” sau “platformă” include și aplicația noastră mobilă, cu excepția cazului în care se specifică altfel.

2. Tipuri de date personale pe care le colectăm despre tine

Datele personale reprezintă orice informații despre o persoană care permit identificarea acesteia.

Tipul de date pe care îl colectăm depinde de modul în care interacționezi cu Site-ul și Serviciile noastre. În cele mai multe cazuri, scopul colectării va fi clar încă de la momentul colectării. De exemplu, dacă te înscrii pentru actualizări, îți vom solicita adresa de e-mail.

Dacă utilizezi unul dintre instrumentele noastre (precum Tocatorul de Facturi sau Calculatorul Car Finance Mis-sold, denumite împreună „Instrumentele Proveit”), este posibil să avem nevoie de detalii specifice, cum ar fi:

Date de identificare: Nume, stare civilă, data nașterii

Date de contact: Adresă de e-mail, număr de telefon, adresă poștală

Informații financiare: Venituri, drepturi la beneficii, conturi bancare

Date de cont: Corespondență, istoricul contractelor, comunicări de afaceri

Date tehnice: Adresă IP, tipul și versiunea browserului, sistem de operare, tipul de dispozitiv, locație

Date de profil: Nume de utilizator, parolă, preferințe, răspunsuri la sondaje

Date de utilizare: Modul în care folosești site-ul și instrumentele noastre, paginile accesate, comportamentul de navigare.

Folosim și cookie-uri și alte tehnologii de urmărire pentru a colecta Date Tehnice și Date de Utilizare. Pentru mai multe detalii, consultă Politica noastră de Cookie-uri.

În unele cazuri colectăm date agregate, precum statistici de utilizare. Acestea nu te identifică direct și ne ajută să analizăm tendințele pentru a îmbunătăți serviciile oferite.

Scopul nostru este să colectăm doar datele necesare pentru a-ți oferi cea mai bună experiență, respectând în același timp confidențialitatea ta.

2.1 În cazul utilizării aplicației mobile ProveIt, putem colecta suplimentar următoarele date:

- Identificator unic al dispozitivului mobil (Device ID)
- Token-uri pentru notificări push
- Jurnale de erori și crash logs
- Date de sesiune pentru menținerea autentificării între utilizări

Aceste date sunt colectate automat și sunt utilizate exclusiv pentru funcționalitate și îmbună

3. Cum sunt colectate datele tale personale?

Folosim mai multe metode pentru a colecta date:

a) Interacțiuni directe – prin:

Completarea formularelor de pe site sau folosirea Instrumentelor ProveIt (Tocatorul de Facturi, Car Finance Mis-sold Calculator);
Comunicare prin e-mail, telefon sau chat live;
Înscriere la newslettere, actualizări sau oferte;
Participarea la sondaje, concursuri sau promoții;
Trimiterea de feedback ori cereri de asistență.

b) Tehnologii automate
Pe măsură ce navighezi pe site sau folosești Instrumentele ProveIt, colectăm automat date despre dispozitivul tău, acțiuni și tipare de utilizare – inclusiv Date Tehnice (IP, tipul dispozitivului etc.) prin cookie-uri și tehnologii similare.
→ Detalii în Politica de Cookie-uri.

c) Surse terțe și publice: Putem primi date personale de la:

Furnizori de analiză precum Google (în afara UK);
Rețele de publicitate sau motoare de căutare;
Furnizori de servicii tehnice ori de plată;
Surse publice (ex: Registrul Electoral, Companies House – UK).

3.1 Aplicația mobilă

Dacă utilizați aplicația mobilă, folosim datele colectate automat (precum Device ID, token-uri de notificări, crash logs și sesiuni) pentru:

· A vă menține autentificat(ă) în aplicație

· A vă trimite notificări push relevante (dacă ați permis acest lucru)

· A analiza eventualele probleme tehnice pentru a îmbunătăți aplicația

Deși aplicația mobilă nu folosește cookie-uri în sensul clasic al browserului, putem utiliza tehnologii echivalente (ex: tokenuri locale sau identificatori de sesiune) pentru a menține starea de autentificare a utilizatorului și pentru a salva preferințele. Aceste tehnologii nu sunt folosite pentru publicitate comportamentală, ci exclusiv pentru funcționalitate.

4. Cum utilizăm datele tale personale

Folosim datele tale pentru a-ți oferi o experiență completă cu serviciile noastre. Cele mai frecvente motive:

Pentru a executa un contract sau a lua măsuri precontractuale (ex: utilizarea unui instrument ProveIt, achiziția unui serviciu sau crearea unui cont);
Pe baza consimțământului tău (ex: trimiterea de comunicări de marketing);
Pentru a respecta o obligație legală sau de reglementare;
Pentru interesele noastre legitime, atâta timp cât acestea nu încalcă drepturile tale fundamentale.

Scop: Trimiterea de actualizări sau newslettere

Exemple de date utilizate: Adresă de e-mail

De ce folosim aceste date: Pentru a-ți furniza actualizări și sfaturi relevante în funcție de preferințele tale

Temei legal: Consimțământ – atunci când te înscrii pentru a primi actualizări

Scop: Răspuns la comunicări

Exemple de date utilizate: Date de contact, informații din solicitare

De ce folosim aceste date: Pentru a răspunde întrebărilor tale sau pentru a furniza informațiile solicitate

Temei legal: Interes legitim – pentru a răspunde solicitărilor clienților și a oferi suport

Purpose: Utilizarea Instrumentelor Proveit

Exemple de date utilizate: Informații specifice fiecărui instrument (ex: nume, consum de energie pentru instrumentele de economisire sau detalii despre finanțarea auto)

A. Tocatorul de Facturi

Nume, adresă, e-mail, furnizor actual de energie și consum de energie, precum și date despre aplicație – pentru a evita completarea repetată a formularelor.

B. Oz Club

Nume, adresă, e-mail

C. Calculator Car Finance Mis-sold

Informațiile oferite la utilizarea calculatorului sunt salvate împreună cu adresa de e-mail (obligatorie pentru folosirea calculatorului)

De ce folosim aceste date: Pentru a furniza serviciile noastre (inclusiv, dacă este cazul, pentru a-ți permite accesul și utilizarea soluțiilor noastre):

A. Tocatorul de Facturi

Salvăm informațiile tale pentru a-ți oferi actualizări regulate despre economiile posibile prin serviciul nostru de comparare a tarifelor de energie

B. Oz Club

În cadrul Oz Club, te vom contacta:

Pentru a te întâmpina în Oz Club;
Pentru a comunica cu tine prin chat live dacă ne ceri asistență tehnică;
Pentru a te ajuta cu accesarea contului (ex: resetarea parolei);
Pentru a te informa cu privire la modificări ale serviciilor (ex: modificări ale Termenilor)

C. Calculator Car Finance Mis-sold

a) Îți trimitem prin e-mail o estimare personalizată pentru situația ta (rezultatul calculatorului);
b) Nu îți cerem să completezi din nou calculatorul dacă accesezi pagina de mai multe ori.

De asemenea, folosim aceste informații (și orice alte date furnizate pe site) pentru a personaliza comunicările prin e-mail, astfel încât acestea să fie mai relevante pentru tine.

Temei legal:

Executarea unui contract – necesar pentru furnizarea serviciului solicitat
Interes legitim – pentru desfășurarea activității noastre

Scop: Procesarea cererilor sau solicitărilor

Exemple de date utilizate: Nume, date de contact și orice informație relevantă furnizată de tine

De ce folosim aceste date: Pentru a gestiona și procesa cererea ta (ex: aplicări pentru servicii)

Temei legal:

- Executarea unui contract – necesar pentru a furniza serviciul solicitat
- Interes legitim – pentru desfășurarea activității noastre

Scop: Analiză internă și raportare

Exemple de date utilizate: Date agregate și anonimizate (ex: statistici de utilizare a site-ului)

De ce folosim aceste date: Pentru a înțelege tendințele de utilizare și a îmbunătăți site-ul și serviciile

Temei legal: Interes legitim – pentru a analiza date și a îmbunătăți ofertele noastre

Purpose: Pentru a desfășura sondaje sau a oferi premii

Examples of Data Used: Nume, email, adresă și răspunsuri

De ce le folosim: Pentru a implica utilizatorii în cercetare și a recompensa câștigătorii concursurilor

Temei legal: Interes legitim – Pentru a obține feedback și a interacționa cu utilizatorii. Consimțământ – Pentru concursuri.

Scop: Îmbunătățirea experienței utilizatorului

Exemple de date utilizate: Detalii partajate de tine (ex: date de autentificare, preferințe)

De ce folosim aceste date: Pentru a precompleta formularele și a adapta Site-ul nevoilor tale

Temei legal: Interes legitim – pentru a îmbunătăți funcționalitatea site-ului și experiența utilizatorului

Purpose: Personalizarea experienței tale

Examples of Data Used: Comportament de navigare, preferințe privind instrumentele și detalii partajate de tine

De ce le folosim: Pentru a recomanda servicii relevante și a adapta site-ul în funcție de nevoile tale

Temei legal:

Interes legitim – pentru a furniza conținut și servicii personalizate
Consimțământ

Scop: Pentru a administra Site-ul și serviciile noastre

Examples of Data Used: Date tehnice (ex. adresă IP, tipul browserului)

De ce le folosim: Pentru a asigura funcționarea corectă a site-ului, a rezolva problemele tehnice și a menține securitatea

Temei legal: Interes legitim – Pentru întreținerea IT, securitate și optimizarea serviciilor.

Vom folosi datele tale personale doar în scopurile pentru care le-am colectat, cu excepția cazului în care considerăm în mod rezonabil că trebuie să le folosim într-un alt scop și acel scop este compatibil cu scopul inițial. Dacă dorești o explicație cu privire la modul în care prelucrarea pentru noul scop este compatibilă cu scopul inițial, te rugăm să ne contactezi.

Dacă trebuie să folosim datele tale personale într-un scop diferit, îți vom trimite o notificare și îți vom explica temeiul legal care ne permite să facem acest lucru.

Te rugăm să reții că este posibil să prelucrăm datele tale personale fără știrea sau consimțământul tău, respectând regulile de mai sus, în cazurile în care acest lucru este cerut sau permis de lege.

5 Divulgarea datelor tale personale

Este posibil să fim nevoiți să partajăm informațiile tale personale, în scopurile menționate mai sus, cu următoarele terțe părți:

Terță parte: Consilieri profesionali:

Detaliu: inclusiv avocați, bancheri, auditori și asigurători care oferă servicii de consultanță, bancare, juridice, de asigurare și contabilitate.

Terță parte: Autorități:

Detaliu: inclusiv HMRC, FCA, autorități de reglementare și alte autorități care solicită raportarea activităților de prelucrare în anumite circumstanțe. Aceasta include schimbul de informații cu alte companii și organizații în scopul protecției împotriva fraudei și reducerii riscului de credit.

Terță parte: Furnizori de servicii:

Detaliu: inclusiv cei care oferă:

Găzduire web, servicii IT și de administrare a sistemelor
Metrice și analiză
Servicii financiare
Servicii de marketing
Mango Broker (dacă soliciți în mod explicit asistență din partea Mango Broker – de exemplu, completând formularul "Sună-mă pentru Mango", vom partaja numărul tău de telefon cu aceștia pentru a facilita solicitarea ta)
Alți furnizori de servicii care contribuie la furnizarea uneltelor ProveIt.

Terță parte: Parteneri corporativi:

Detaliu: include terțe părți cărora le putem vinde, transfera sau fuziona o parte a afacerii noastre sau a activelor noastre. Dacă are loc o astfel de schimbare în afacerea noastră, noii proprietari pot folosi datele tale personale în același mod descris în această notificare de confidențialitate.

Cerem tuturor terțelor părți să respecte securitatea datelor tale personale și să le trateze în conformitate cu legea. Nu permitem furnizorilor noștri de servicii terți să utilizeze datele tale personale în scopurile lor proprii și le permitem să le prelucreze doar în scopuri specificate și în conformitate cu instrucțiunile noastre.

Indiferent de cele de mai sus, este posibil să dezvăluim datele tale personale dacă suntem obligați prin legea aplicabilă sau pentru a respecta procese legale în vigoare, pentru a ne apăra împotriva unor pretenții legale sau, dacă ne-ai oferit un consimțământ clar, putem partaja datele tale personale cu alte terțe părți specificate, în scopurile cu care ai fost de acord.

Te rugăm să ne contactezi (detaliile se găsesc în secțiunea 10) dacă dorești informații suplimentare.

6 Transferuri internaționale

Deși, în general, prelucrăm și stocăm datele tale personale în Regatul Unit, pot exista situații în care acestea sunt transferate către țări din afara Regatului Unit sau Spațiului Economic European (SEE). Ne asigurăm că toate aceste transferuri respectă legislația aplicabilă din Regatul Unit, concepută pentru a-ți proteja confidențialitatea.

6.1 Cum gestionăm transferurile internaționale

În conformitate cu legislația privind protecția datelor din Regatul Unit, vom transfera datele tale personale în afara Regatului Unit doar în următoarele condiții:

Decizii de adecvare: Guvernul Regatului Unit a considerat că țara de destinație oferă un nivel adecvat de protecție pentru datele personale, conform articolului 45 din UK GDPR.

Garanții adecvate: În cazul în care nu există o decizie de adecvare, implementăm garanții solide, cum ar fi Acordul Internațional de Transfer de Date (IDTA) sau Anexa Internațională de Transfer de Date la clauzele contractuale standard, asigurându-ne că datele tale sunt tratate cu același nivel de protecție ca în Regatul Unit.

Excepții legale specifice: În cazuri rare, este posibil să transferăm datele tale personale în baza unei excepții prevăzute de legislația privind protecția datelor, cum ar fi atunci când transferul este necesar pentru executarea unui contract cu tine sau când ne-ai oferit consimțământul explicit.

6.2 Asigurarea securității datelor tale

Ori de câte ori transferăm datele tale personale internațional, implementăm măsuri stricte pentru a le proteja, inclusiv:

Acorduri cu caracter obligatoriu legal: Transferurile sunt guvernate de garanții recunoscute legal, precum IDTA sau mecanisme echivalente aprobate în conformitate cu UK GDPR.

Transparență și supraveghere: Monitorizăm toate transferurile pentru a ne asigura că rămân conforme cu standardele legale și eficiente în protejarea confidențialității tale.

6.3 Transferuri

Tabelul de mai jos prezintă detalii despre furnizorii de servicii pe care îi folosim în afara Regatului Unit și garanțiile relevante puse în aplicare.

Furnizor de servicii: Wix

Descrierea serviciului: Servicii de calendar online